Shipping policy

Shipping Policy

Updated: December 2024

* Christmas Delivery Info*

All orders placed on or before 14th December will be sent by Wednesday 18th December on Royal Mail 24 hour service to ensure they arrive in time for Christmas.

Please note we will be closed for Christmas Holidays from 14th December onwards. 

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The rest of the year... All bouquets are made to order and typically ship within 7 days. Our current despatch time is always stated in the banner at the top of the website.

Delivery method for all orders:
Royal Mail Delivery - £5
(Next Day Service)

Need it sooner?

*Express Order + £5
Order by 3pm and choose the 'Express Order' option and your bouquet will be dispatched the next working day. (You'll find the express order option just above 'add to basket')

*During busy periods our express make option may be deactivated. If you need flowers in a hurry drop us a message to see what's possible.

Delivery Services in the UK

At Poppily Florist, we are dedicated to ensuring that your beautifully designed wooden flowers are delivered in excellent condition. We deliver exclusively within the British Mainland using selected courier services, depending on the delivery type selected.

Delivery Timing and Scheduling

  • Order Timing: During the checkout process, you can select your preferred delivery date. Please note that while we strive to meet these delivery dates, some options may not be guaranteed. Any limitations will be specified during the selection process and confirmed via email.

  • Peak Periods: Please be aware that during peak periods, such as the 15-day window leading up to and including major holidays like Christmas Day, Valentine's Day, Mother's Day, and Easter Sunday, we begin processing orders earlier than usual. During these times, modifications or cancellations may require up to 10 days' notice due to the volume of deliveries.

Modifications and Cancellations

  • Changes to Your Order: Should you need to modify the details of your order, such as the delivery address or card message, we ask that you contact our Customer Support. We aim to accommodate last-minute changes but can only guarantee modifications requested by 9 am, three days prior to the scheduled delivery date.

  • Cancellations: Orders can be canceled by 9 am, three days before the scheduled delivery date for a full refund. During peak delivery times, we require up to 10 days' notice for cancellations or changes due to early order processing.

Delivery Policy

  • Delay Policy: In case of delays by a courier, we are unable to offer a refund or resend the delivery. We appreciate your understanding in these situations.

  • Delivery Instructions Compliance: While we will do our best, we cannot guarantee that specific delivery instructions will be followed by the courier services.

  • Non-Delivery Policy: If the flowers have not arrived within 3 days of their intended delivery date, please contact our Customer Support. To qualify for a refund, we recommend reaching out within 7 days of the scheduled delivery date.

  • Alternative Delivery Methods: We reserve the right to use a different delivery method without prior notification if necessary.

Our Promise to You

We are committed to delighting our customers with our products. Despite our careful packaging and handling, if flowers arrive in a condition that is not acceptable, please contact us to arrange a free replacement on our next available delivery date or a refund.

Contact Us

For any questions or concerns regarding your delivery, please contact our Customer Support team. We are here to assist and ensure your experience with Poppily Florist meets your expectations.