Shipping policy
Shipping policy
Updated: September 2026
Delivery costs
Delivery is free on every order to the UK and the Channel Islands. There is no minimum spend.
How we send your order
All orders are sent with Royal Mail on a tracked service. This is usually a 24 hour service, and the service used is confirmed on each product page. We'll email you tracking details when your order is despatched.
Despatch times
Despatch times vary by item and, for some items, by colour. Some colours are held ready and despatch within 48 hours; others are made to order and take a week or longer. The despatch time that applies to your order is shown on its product page.
Despatch and delivery are separate: the despatch time is how long it takes us to make and pack your order, and the Royal Mail service applies on top of that.
Orders with more than one item
Some of our packaging is designed around a particular item, so if you order more than one thing, your order may arrive in more than one parcel.
Items in the same order may also be despatched at different times, as despatch times vary between items and colours. Where that happens we'll send tracking details for each parcel, and there's no extra delivery charge.
If you'd rather wait and receive everything together, let us know when you order and we'll hold the order until it's complete.
Where we deliver
We deliver to the UK and the Channel Islands as standard.
Delivery outside the UK
We don't offer international delivery as standard, but we're happy to arrange it on an individual basis. Email hi@poppily.co.uk before placing your order and we'll provide a shipping quote.
Any customs duties, import taxes or handling charges are the responsibility of the recipient.
Delivery addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email hi@poppily.co.uk as soon as possible and we'll correct it if your order hasn't been despatched. Once an order is with Royal Mail we're unable to change the address.
If an order is returned to us because the address was incorrect, or because the parcel wasn't collected, we'll contact you to arrange redelivery. A further postage charge may apply.
If your order is delayed
Occasionally a parcel is delayed in the postal network. If your order hasn't arrived when you expected it, email hi@poppily.co.uk and we'll look into it with Royal Mail.
If a delay means you no longer want your order, please tell us. If we haven't despatched it yet, we'll cancel and refund you in full. If it's already on its way, you can return it under our returns policy.
If your order doesn't arrive
If your tracking hasn't updated, or your order hasn't arrived when expected, email hi@poppily.co.uk. We'll investigate with Royal Mail and, if your order can't be located, we'll send a replacement or refund you in full, whichever you prefer.
Busy periods
Despatch times can be longer in the run-up to Christmas and during other busy periods. Where seasonal ordering deadlines apply, we publish them on our website and on product pages.
Contact
Poppily is a trading name of Creative Crowd Solutions Ltd, registered at 26 Evelyn Avenue, Intake, Doncaster, DN2 6LN.