Privacy policy

Privacy Statement for Creative Crowd Solutions Ltd Trading as Poppily

Latest Update: December 2023

This Privacy Statement applies to all Creative Crowd Solutions Ltd trading as Poppily websites, applications, services, and tools (collectively "Services"), regardless of how you access or use them, including via mobile devices. We may change this Privacy Statement at any time by posting the changed version, including the effective date, here. If you are a registered customer, we will notify you by email of any material changes to this Privacy Statement.

1. Who We Are

Creative Crowd Solutions Ltd, operating under the trade name Poppily, located at 26 Evelyn Avenue, Intake, Doncaster, DN2 6LN, is responsible for the collection, use, disclosure, storage, and protection of your personal data in accordance with applicable data protection laws. Creative Crowd Solutions Ltd as the data controller is meant whenever this Privacy Statement refers to "we" or "us/our". Our Privacy Officer can be reached at privacy@poppily.com.

2. Personal Data We Collect

We collect personal data from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, update or add information to your account, or when you otherwise correspond with us. We may also collect personal data about you from other sources, as described below.

Personal Data You Give Us When You Use Our Services or Interact With Us:

  • Identifying information such as your name, addresses, telephone numbers, or email addresses when you register for an account with us.
  • The recipient’s name and address (if you are not the recipient).
  • Demographic information such as postcode, preferences, and interests.
  • Other content that you generate, or that is connected to your account (such as order history, status (active, paused, stopped), referrals, ratings/reviews, or acquisition channel).
  • Financial information (such as credit card or bank account numbers) in connection with a transaction.
  • Shipping information, such as name and address, delivery information.
  • You may provide us other information through a web form, by updating or adding information to your account, chats, dispute resolution, or when you otherwise communicate with us regarding our Services.
  • You may also participate in surveys for research purposes and provide additional information via questionnaires.

Personal Data We Collect Automatically When You Use Our Services or Interact With Us:

  • Information about your interaction with our Services and your communications with us. This is information we receive from devices (including mobile devices) you use when you access our Services.
  • Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.

Personal Data We Collect Using Cookies and Similar Technologies:

  • We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our advertising or email content.
  • For more information about our use of these technologies, and how to manage them, see our Cookie Statement.

Personal Data Collected from Other Sources:

  • We supplement the personal data we collect from you with information collected from third parties and add it to your account information. For example, we collect and use demographic and other information that is publicly available.

3. How We Use Your Personal Data

We use the personal data we collect about you for a range of different business purposes and according to different legal bases. We use your personal data to enter into and fulfill a contract with you, including:

  • The delivery of the products ordered by you. To ensure the smooth delivery of your order, we pass on your personal data, such as your address and telephone number, to our cooperating transport service providers.
  • To provide payment processing and account management, operate, measure, and improve our Services and to keep our Services safe, secure, and operational.
  • To contact you regarding your order, to troubleshoot problems with your order, to resolve disputes, to collect fees or monies owed, or as otherwise necessary to provide you customer service. We may contact you via email, SMS/text messages, or via telephone, including the use of autodialed or pre-recorded calls and text messages as described in our Terms and Conditions.

We also use your personal data to comply with our legal obligations, pursue our legitimate interests where your rights and freedoms do not outweigh these interests, and based on your consent for specific actions not covered by other legal bases.

4. Your Choices About How We Use Your Personal Data

Marketing: You can control your marketing communication preferences by contacting us directly. If you no longer wish to receive marketing communications from us, you can unsubscribe via the link in an email you received.

Advertising: If you do not wish to participate in our personalized advertising programs, you can opt-out through the "Cookie preferences" link in the footer of each page.

5. Your Rights

As a user of Poppily services, you are entitled to various rights regarding your personal data, which include:

  • Right of Access: You have the right to be informed about the personal data we hold about you and to request access to it.
  • Right to Rectification: You can request that we correct any inaccuracies in the personal data we hold about you.
  • Right to Erasure: Under certain conditions, you have the right to request the deletion of your personal data.
  • Right to Restrict Processing: You may ask us to restrict the processing of your personal data, limiting how we can use it.
  • Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transfer this data to another data controller.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.
  • Rights in relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact our Privacy Officer at privacy@poppily.com. We may need to verify your identity before processing your request, which is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

6. How We Might Share Your Personal Data

We may share your personal data with selected third parties, including:

  • Corporate Affiliates: Data may be shared within our corporate family for internal reasons, primarily for business and operational purposes.
  • Service Providers: We engage various service providers who perform functions on our behalf, such as website hosting, payment processing, data analysis, email delivery, order fulfillment, and customer service. These service providers have access to personal data needed to perform their functions but are not permitted to use it for other purposes.
  • Legal Requirements and Law Enforcement: We may disclose your personal data if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, ensure the personal safety of users of the Services or the public, or protect against legal liability.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal data may be transferred to the successor entity.

7. How Long We Store Your Personal Data

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data: see your right to erasure above for further information. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Despite our efforts, no security measures are completely secure, and we cannot guarantee the security of your personal data.

9. Other Important Information

Children's Privacy: Our websites and applications are not designed for, and we do not intentionally target or solicit to, children under the age of 13. We do not knowingly collect personal data from children under the age of 13. If we become aware that a person submitting personal data is under 13, we will delete the information as soon as possible unless it is with the consent and involvement of a parent or guardian.

Changes to This Privacy Statement: We may update this privacy statement in response to legal, technical, or business developments. When we update our privacy statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material privacy statement changes if and where this is required by applicable data protection laws. You can see when this privacy statement was last updated by checking the “latest update” date displayed at the top of this privacy statement.

  1. Contacting Us: If you have any questions about this Privacy Statement, including any requests to exercise your legal rights as outlined in section 5, please contact us using the details set out below. If you have concerns about our privacy practices, including the way we handled your personal data, you can report it to the data protection authority that is authorized to hear those concerns.

Contact Details:
Creative Crowd Solutions Ltd T/A Poppily
26 Evelyn Avenue, Intake, Doncaster, DN2 6LN
Email: privacy@poppily.com

Please include your name, address, and/or email address when you contact us. We recommend that you do not include any other personal information, particularly sensitive information such as bank details or credit card numbers.