Terms of service

Updated: September 2026

1.1 This website is operated by Creative Crowd Solutions Ltd, trading as Poppily, a company registered in England and Wales (company number 13124297), with its registered office at 26 Evelyn Avenue, Intake, Doncaster, DN2 6LN.

1.2 You can contact us at any time by email at hi@poppily.co.uk.

2.1 These terms apply to every order placed through our website. Please read them before ordering, as placing an order means you accept them.

2.2 If you're under 18, please make sure you have a parent or guardian's permission before placing an order.

2.3 We may update these terms from time to time. The terms that apply to your order are the ones published on this website at the time you place it.

3.1 To place an order we need your name, email address, delivery address and payment details. You don't need to create an account.

3.2 We'll send you an order confirmation by email. If you don't receive one, please contact us so we can check your order reached us.

3.3 Your order is accepted when we email to confirm it has been despatched. At that point a contract exists between us.

3.4 Occasionally we may be unable to accept an order, for example if an item is unavailable, if we've made a pricing error, or if we're unable to deliver to your address. If that happens we'll tell you and refund any payment in full.

3.5 If you need to change your order, email us as soon as possible. We'll always try to help, but we can't change an order once it has been despatched.

4.1 All prices are shown in pounds sterling and include any applicable taxes.

4.2 Delivery is free to the UK and Channel Islands, so the price shown is the price you pay.

4.3 We accept major credit and debit cards, along with the digital wallets and payment options shown at checkout. Payments are processed securely by Shopify Payments or PayPal, and we don't store or have access to your card details.

4.4 We take payment when you place your order.

4.5 We take care to price everything correctly, but errors occasionally happen. If we discover an error in the price of something you've ordered, we'll contact you before despatch and you can confirm the order at the correct price or cancel it for a full refund.

5.1 Delivery arrangements, despatch times and international orders are set out in our shipping policy, which forms part of these terms.

5.2 Despatch times vary by item and by colour, and the despatch time that applies to your order is shown on its product page.

5.3 Items become your responsibility once they've been delivered to the address you gave us.

6.1 Your cancellation and return rights are set out in our returns policy, which forms part of these terms.

6.2 In summary: you can cancel before despatch for a full refund, and you have 14 days from delivery to tell us you'd like to return a standard item.

6.3 Items made to your own specification, such as commissions, can't be returned if you change your mind. This doesn't affect your rights if an item is faulty or not as described.

7.1 We accept commissions. Email hi@poppily.co.uk to discuss what you have in mind.

7.2 We'll agree the design, price and timescale with you in writing before starting work, and we won't begin until you're happy with it.

7.3 Commissions are made to your specification and can't be returned or exchanged if you change your mind. Your rights in respect of faulty items, or items not as described, apply in full.

8.1 Our items are designed and made in our own studio. Each one is finished and assembled by hand.

8.2 Wood is a natural material, so grain and markings vary from piece to piece. Colours and designs are as shown on the product page.

8.3 Colours can look different on different screens, and we can't guarantee that your device displays them exactly.

8.4 Some items are produced as limited editions. Where that applies, the edition size is stated on the product page. We can't reserve or allocate specific edition numbers.

8.5 Care information is shown on each product page, and some items include a printed care and styling card.

9.1 All designs, artwork, photography, text and other content on this website belong to us and are protected by copyright.

9.2 You may not copy, reproduce, adapt or use our designs, artwork or photography for commercial purposes without our written permission.

9.3 Buying an item gives you ownership of that item. It doesn't transfer any rights in the design.

10.1 If you tag us or send us a photograph of one of our items, you're giving us permission to share it on our website and social media, with credit to your account.

10.2 If you'd rather we didn't, or you'd like a photograph removed, just email us and we'll take it down.

11.1 If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that failure. We aren't responsible for loss or damage that isn't foreseeable.

11.2 We don't exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the items we supply.

11.3 We supply our items for domestic and private use. If you use them for any commercial purpose, we have no liability for any loss of profit, loss of business or business interruption.

12.1 Occasionally something outside our reasonable control affects our ability to deliver, such as severe weather, postal strikes, or disruption to our suppliers.

12.2 If that happens we'll contact you as soon as we can and let you know the position. Where the delay is significant, you may cancel your order and we'll refund you in full. Where an item has already been despatched, you can return it under our returns policy.

13.1 We handle your personal information in accordance with our privacy policy.

13.2 Please make sure the details you give us are accurate, particularly your delivery address, as we can't be responsible for orders sent to an address entered incorrectly.

14.1 If you have a problem or a complaint, email hi@poppily.co.uk. We're a small business and we'd always rather hear from you directly so we can put things right.

14.2 Nothing in these terms affects your statutory rights.

15.1 These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.

Poppily is a trading name of Creative Crowd Solutions Ltd, registered at 26 Evelyn Avenue, Intake, Doncaster, DN2 6LN.